SHIPPING POLICY
RiomarShoes.com offers four shipping options: Standard Delivery, Express Delivery, Overnight Delivery and US Postal Service. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands. Shipping occurs during normal business days (Monday – Friday), excluding postal holidays.
During the Holiday Season, some orders may be delayed. Please reach out to customerservice@riomarshoes.com for more information.
SHIPPING SCHEDULE
DELIVERY SERVICE |
ESTIMATED SHIPPING TIMES |
| Standard | You will receive your purchase within 2 to 8 business days from your order date.* |
| Express | You will receive your purchase within 2-4 business days from your order date.* |
| Overnight | You will receive your purchase within 1-3 business days from your order date.* Orders must be placed by 10 a.m. EST Mon-Friday to be processed for overnight delivery (does not cover weekend delivery). |
| Custom | Estimated delivery of your custom shoes is about 2 weeks from order date.* At this time, custom product cannot be delivered to P.O. Boxes or FPO/APO addresses. |
*Please Note: Delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.
CANCELING ORDERS
At Riomar, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 1-772-402-4746, Mon-Fri, 8am-10pm ET, Sat/Sun, 9am-8pm ET.