Riomar Yacht Club

Rewards Program FAQ

Joining & earning

How do I join the Riomar Yacht Club rewards program?

Create a free Riomar account at riomarshoes.com to join the Riomar Yacht Club. There is no cost and no minimum purchase. New members earn a 25-point welcome reward as soon as they join.

How do I leave the rewards program?

Email customerservice@riomarshoes.com and we will remove you from the Riomar Yacht Club. Redeem any points you are holding before you ask to be removed.

How do I earn points at Riomar?

Earn 1 point per $1 spent, plus 25 points for joining, 100 points on your birthday, 25 for a written review, 30 for a photo review, 200 for a video review, 25 for signing up for SMS, 20 for following @riomar.life on Instagram, and 10 for visiting our Facebook page.

How many points do I get for writing a review?

A written product review earns 25 points and a photo review earns 30. A video review earns 200 points, and it stacks with the written review, so posting a video review earns 225 points. That is enough to redeem the 200-point reward for $20 off, with points left over.

Redeeming rewards

How do I redeem my Riomar points?

Log in to your Riomar account, open the rewards page, and choose a discount. Your code applies at checkout. $10 off needs a $50 minimum order, $20 off a $60 minimum, and $30 off or $40 off a $100 minimum.

How many points do I need for a reward?

Rewards come in four fixed amounts: 100 points for $10 off, 200 points for $20 off, 300 points for $30 off, and 400 points for $40 off. Points can only be redeemed at those four levels, not converted at a set rate.

Do my Riomar points expire?

Yes. Points expire one year after you earn them. You will get an email reminder 30, 14, and 7 days before any points are due to expire, so there is time to redeem them.

Can I use a rewards discount with another promo code?

No. Riomar reward codes cannot be combined with other discount codes, and only one code can be applied per order. Use whichever code gives you the larger saving.

Returns & refunds

What happens to my points if I return an order?

Points you earned on that order are deducted in proportion to the refunded amount. If you redeemed a reward on the order, those points are returned to your balance and keep their original expiry date.

Riomar Yacht Club tiers

What are the Riomar Yacht Club tiers?

There are four tiers, based on total spend with Riomar: Bronze at $249, Silver at $500, Gold at $1,500, and Commodore at $2,500. Each tier increases how quickly you earn points.

Do purchases I made before joining count toward my tier?

Yes. Riomar counts your full order history toward tier qualification, including orders placed before you joined the Riomar Yacht Club.

What are the benefits of each Riomar tier?

Higher tiers earn points faster: Bronze earns 1 point per dollar, Silver 1.25, Gold 1.5, and Commodore 2. Entering a tier also pays bonus points: 25 points for Silver, 50 for Gold, and 100 for Commodore.

How long do I keep my Riomar tier?

Riomar Yacht Club tiers are lifetime, so once you reach one you keep it, with no annual reset and no need to re-qualify. The one exception is refunds: if a refund drops your total spend below the tier threshold, you move down a tier.

Referrals

How does the Riomar referral program work?

Share your referral link while logged in to your account. Your friend gets $20 off their first order of $200 or more, applied automatically at checkout. Once their order completes, you earn 200 points, exactly enough to redeem $20 off.

Why haven't I received my referral reward?

Referral points are awarded after your friend's order is complete and their email address is verified. You must be logged in when you share your link, and your friend's order must total at least $200.